Frequently Asked Questions
We are open 9:00AM to 5:00PM, Mondays-Fridays. Make sure to check our holiday schedule for closed days.
Aside from your member welcome kit, you can also find your Member Number in your eStatements. Or you can send us an email or call us and we’ll be more than happy to assist you.
Members who are 18 years old and above who live, work, attend school or church in our service areas or are referred by immediate family members are eligible to join. Minors will be required to have parent/legal guardian’s consent to become a member. See our eligibility flyer for more details.
We have over 30,000 ATM branches available through co-op shared network.
No, you can open your account online.
Yes, we have minors checking account for ages 17 and below. We also have myLittle Savers specially designed for kids under 12.
Give us a call if you think your debit card was lost/stolen. Alternatively, you can immediately deactivate your debit card through our mobile app with just one tap!
Call 833-998-4575 to change your PIN number or call any of our phone numbers if you need assistance. For your convenience, when inputting expiration date please key in two digits for the month and 4 digits for the year (example: 06/2025) and when inputting birth date include 2 digits for the month, 2 digits for the day, and 4 digits for the year (example: 02/15/1950).
Yes, there is a fee of $250 or you can take a minimum cash out of $1000 to waive the fee.
$610 for pin based transactions including ATM and $2500 for credit and online transactions.
The minimum balance for the savings account is $5 and $25 for a checking account. If you are over 18, we require a $100 balance on the last day of the month to not assess a fee.
You can change it on your online/mobile app, in our branch, by mail, or email with signature.